Fire Alarm Monitoring
Fire Alarm Monitoring Services
For a fire alarm to be truly effective, someone needs to be on-hand to react to minimise the devastating consequences a fire can cause.
At Mercury Fire & Security, we provide professional fire alarm monitoring to ensure no alarm ever goes unanswered.
By connecting your system to one of our trusted Alarm Receiving Centre (ARC) partners, specially trained operators are able to provide 24/7 protection for your property.
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Why Choose A Fire Alarm Monitor Service?
Traditional alarms raise an on-site alert, but if your building is empty, the response can be delayed. With a fire monitoring service, your alarm is connected to trained operators who act immediately. When an alarm activates, the ARC is notified within seconds, allowing them to:
Verify the signal to reduce false alarms
Contact your nominated keyholders without delay
Notify the fire service for an urgent response
This ensures your premises are protected day and night, even when no one is present. For many, this service provides not just safety, but also compliance with insurance requirements.
24/7 protection – Your system is monitored day and night, even when your building is unoccupied.
Faster response – Trained operators act within seconds of receiving an alarm signal.
Reduced false alarms – Alerts are verified before escalation, avoiding unnecessary disruption.
Automatic fire service contact – Emergency services are notified without delay if a fire is confirmed.
Peace of mind – No alarm ever goes unnoticed, giving you complete confidence in your system.
Flexibility – Monitoring can be added to new or existing fire alarm systems.
What Are the Benefits of a Fire Alarm Monitoring Service?
Investing in a professional fire alarm monitoring service gives your property more than just a siren. It ensures rapid action when an alarm is triggered, keeping people and property safe. Some key benefits include:
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Our fire alarm monitoring service is available for new installations and existing systems.
Our engineers handle the full setup, linking your alarm to our ARC partner through secure connections such as IP, broadband, 4G and 5G connections, or Global System for Mobile Communications (GSM). Once connected, your system benefits from continuous monitoring, giving you complete peace of mind.
As one of the trusted fire alarm monitoring companies in the East Midlands, we provide tailored monitoring packages that suit your premises and level of risk, ensuring your system is always backed by professional support.
Get in TouchThe following grades are available for fire alarm installations:
CSL Dualcom Fire Alarm Monitoring
CSL’s market-leading signalling solution, Dualcom, uses Radio and LAN paths to signal a fire alarm. For Radio variants, each SIM operates on an independent network from the other for total resilience.
The entire DualCom Pro Fire range is compatible with CSL Live and the My Base App allowing us to effectively monitor your system. All CSL fire variants are independently tested and certified to the prestigious EN54 standard for fire systems.
GradeShift Pro Fire Radio/Radio uses two active 4G WorldSIMs, on two separate radio modules – one as the primary, and one as the secondary path.
A third standby SIM acts as a backup to the primary SIM on the primary path. GradeShift Pro Fire LAN/Radio uses LAN connectivity for its primary path and a 4G WorldSIM as its secondary path.
A standby WorldSIM is also supplied for this variant. DigiAir Pro Fire Radio is supplied with one active and one standby SIM as a backup to safeguard your system.
At Mercury Fire & Security, we use this advanced technology to deliver dependable fire alarm monitoring solutions that meet the highest safety standards and keep your business protected 24/7.
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Why Choose Mercury Fire & Security?
Over 30 years’ experience in fire alarm monitoring services
NSI Gold and BAFE accredited engineers
Integration with new or existing alarm systems
Tailored monitoring packages for properties of all sizes
Safeguard Your Business Against Fire With 24/7 Monitoring
With our expert fire alarm monitoring service, your alarms are always backed by a professional response team, ensuring fast action when it matters most. Don’t leave your fire safety to chance – get in touch with us today to discuss your requirements in more detail.
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